Academy.
Equip your customers to navigate their journey confidently and enable your employees to deliver exceptional service. With tailored videos, webinars, knowledge bases, and checklists, we reduce support needs and help you scale efficiently while driving long-term growth.
Transform knowledge into action and scale success effortlessly.
AIM’s Customer Academy equips your team with the skills they need and provides your customers with the resources they want. Our straightforward, practical training delivers measurable results: smoother processes, better customer experiences, and reduced reliance on support teams.
What are the program highlights?
Helping 3WO teams thrive from day one.
We worked with 3WO to create a tailored employee training program that speeds up onboarding while embedding company values and enhancing customer interactions. By equipping teams with practical skills and CX strategies, we helped drive faster ramp-up times, improved retention, and a stronger customer-focused culture.
How does it work?
Effortless, customized, and results-driven—our streamlined process ensures your team and customers get the tools they need to thrive.
Discover & design
Understand your goals and design a solution tailored to your business.
Build & deliver
Develop professional videos, resource libraries, and training programs ready for implementation.
Measure & Optimise
Track progress with regular updates and refine content for continuous success.
Measurable results that fuel growth.
People love self-service. With engaging, custom training videos, AIM’s Academy reduces support requests and streamlines the customer journey—while empowering your team and setting your business up for growth.
Faster onboarding & less time spent on training
Streamlined, on-demand training helps new employees get up to speed quickly, reducing manual training efforts and accelerating productivity.
Growth in customer engagement & NPS
Tailored training, resource libraries, and seamless customer experiences drive higher engagement and satisfaction.
Success stories.
"The video academy onboarding program Emilie created for us has been a game-changer. The custom videos were engaging and easy to follow, allowing our new team members to get up to speed quickly.
We’ve seen a significant reduction in onboarding time and improved performance. Emilie’s energy and dedication made the process seamless—her hands-on approach, enthusiasm and expertise truly set us up for success."
Ready to host?
Book a call today to discuss your possibilities.